We were in a one bedroom suite, so we had a kitchen and a nice large balcony. It was great to be able to make our breakfast in the mornings. We really had a great time, we were able to comfortably work as well as enjoy the pool area. Staff was so friendly and accommodating. Also, having the mall right next to us made it so easy for shopping (especially for large jugs of water). And even be able to cart the groceries to the garage hotel entrance. We like staying downtown and it was easy and reasonable to Uber anywhere.
Alise
March 2024
The pool is stunning, the location is right next to the mall, situated in the hotel zone, and you can reach the beach quite quickly by Uber or bike.
Andrei
January 2025
Helps to speak Spanish. I used Google translate..98% only speak Spanish here. Reception people at hotels speak English & Spanish It's connected to the huge mall that also includes an enormous grocery store. There's 2 Starbucks if you like coffee. Since it is 99% Mexican..so is all the food, except Olive Garden & Ihop/Applebee's. They have a small 7-11 type store around the corner, but 97% of snacks are Mexican ( hot & spicy ) But cold brew coffee, juice & lots of yogurt drinks. Most Americans are across the lagoon in the hotel all in - clusives. If you want an authentic trip..you stay on this side of the lagoon. IMPORTANT INFO.. You must pay a $100 cash refundable deposit on the key that works the elevator, private mall entrance and gate to get back on the property. It's separate from the room key. Important.. if you accidentally get locked out of your room with no pass key for the elevator..you can still use it by pressing PB which is the reception desk area. You get sun on the balcony from 8 am until noon. Taxi from airport.. don't pay more than $40 they will try for $50 shared ride..but talk them down to $40 for private ride..and tip driver $4-5 it's a half hour ride. Pool is clean, not too many people used it though..maybe 10 people the entire day.. it's open late
Sandy
February 2025
I really liked that the hotel is located downtown rather than in the hotel zone, though it's still close enough to easily get there if you want. The apartment is spacious and very clean. The view from the balcony was incredible—definitely a highlight. Plus, the direct access to the "Las Americas" shopping mall was super convenient, with a supermarket and plenty of dining options to choose from. I would stay here again.
Beatriz
February 2025
Nice room with everything needed, and the shared facilities were good. Being directly above the large shopping centre was really useful for food (plus a cinema). Not too hard to walk to the main road to the hotel zone for buses. Clean and decent value.
James
November 2023
I was a little worried after reading the recent reviews but we had a great stay at this hotel! The location is perfect, the bathroom is spacious and the rooftop terrace is great and there’s a gym. We had a lovely man at reception who was so helpful, I think his name was Alfonso (8-10 November).
Sherelle
November 2023
Great location Great staff Clean Security was awesome. Omg I wish I could remember his name... Bald head. Older fella, but not elder. Nice AF. He will take care of you. Blessing blessing, blessing he is on your staff.
Michael
April 2025
Friendly staff. Comfortable beds. Very clean. Huge room. Gorgeous balcony for sunrise over the ocean. Excellent above the mall location for restaurants and shopping. Very safe. Very happy with the choice to stay here and would return. Daniel at the security desk was a treasure, helpful and kind.
Clover
April 2023
Convenient for what I had to do.
Gross
February 2024
It is a great accomodation for someone who does not want to spend fortune on the hotel in Cancun. It is located in the Cancun downtown, so, not in the Hotel area where most restaurants, bars and beaches are. But it is in the part of downtown, which is very close to the Hotel Area and is very safe. All the tours leave from somewhere nearby. There is also a public bus 10 min walking from the hotel that takes you anywhere in the Hotel Zone. These buses run every 5 min. There is a taxi stop right at the entrance to the shopping mall. The Hotel Area is very large, so it is not possible to just walk there. The room was comfortable with all necessary facilities. Room service was also very good. The hotel is just above a huge shopping mall, where I could buy everything I needed and where ATMs are. The pool area is great, you can see a sunset from there if you wake up early enough.
Elizaveta
March 2023
Reservations:
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